FAQ

Yes you do. The app is compatible with most Android phones and iPhones and is available in the stores to download for free. You already purchased the nightlight, so you don’t need to pay extra for the app! However the app is used to setup the device (make it connect to internet) and to setup the sleep times for your kid.

There are minimum requirements for the apps to be able to be installed on your phone. They are available in the Technical Specifications.

No. KiddieAlarm needs a dedicated power source. With the night light we ship you a power adapter that you need to use to connect your KiddieAlarm to a wall outlet.

No. We ship a power adapter together with the KiddieAlarm, this is a 5V 1000mA adapter.
Using any other adapter might harm the KiddieAlarm and might cause it to not function properly. Using a non supplied adapter will always void your warranty immediately.

Yes and no. For normal operation a WiFi signal is required at all times. However after setting up the device or after powering it up and letting it connect to a WiFi it can continue normal operations without being connected to the WiFi network.

When your KiddieAlarm is not connected to a Wifi:

• You will not be able to change the sleep times
• You will not be able to early go to bed or to early wake it up
• After a power outage the KiddieAlarm won’t be able to operate anymore

A little word on why the KiddieAlarm requires WiFi and why it’s best to keep it connected to WiFi as much as possible.

KiddieAlarm highly depends on the current time of the week in order to be able to correctly apply your sleeping schedules. We do need to know if it’s Sunday or Monday and the exact time today. To do so we use an internet connection (your WiFi) to get and use the current time (which is most accurate over WiFi).
If the KiddieAlarm looses WiFi connection we internally keep counting the time ourselves. So the KiddieAlarm can be without WiFi for a few minutes, or even a few hours.
However our counting is not as accurate and after a few hours we might be off for a few seconds, or worst case even a few minutes. That is why we advice you to put the KiddieAlarm in a spot where it has decent access to WiFi.

When taking your KiddieAlarm on holiday we have a holiday manual section that learns you how to setup your KiddieAlarm on holiday using either an available WiFi network or your phone’s hotspot.

KiddieAlarm is a night light targeted at babies, toddlers and preschoolers. However young kids and even parents seem to like it. It’s based on sleep times, going to bed and getting out of bed.

For babies you can use it as a fixed light point that the baby can recognise as it’s safe heaven. Also when feeding the baby at night you can increase the brightness of the KiddieAlarm so you don’t have put on any light avoiding your baby to be fully awake which sometimes leads to babies not wanting to go to bed anymore in the middle of the night…

For toddlers the KiddieAlarm is often used as a sleep trainer. Learn when to go to bed and when they can get out and start playing.

For preschoolers you can start using it more freely. You can let them put out the light when they get up (using the manual power saving feature), or you can let them read for a while until the KiddieAlarm goes to sleep,… It’s up to you!

With KiddieAlarm we give you the possibility to configure it the way you as a parent want it to be configured! We try to remove all the boundaries other night lights have and put you in control!

The idea is to train your kid to go to bed and to stay in bed while the nightlight is asleep. Most kids love animals and by using them you attract their attention and you can make them believe that they need to stay in bed while the dinosaurs or giraffe is still asleep.

Caution: don’t use it scare your kid and still allow him to go to the toilet for instance!

Tip: Make sure you set the device to be already asleep when entering the bedroom, you can tell your kid to stay still to not wake up the dinosaur or giraffe. This will help you teaching him when it’s time for bed or when he can wake up or get out of bed.

KiddieAlarm is dynamic so how you use it is fully up to you as a parent!

Yes, your KiddieAlarm has exactly one button. But… It’s a touch button, so it’s hidden, and it’s not activated by default! We owe you an explanation here!

First things first, where is that button located? You can check the pictures below, the giraffe has touch area on his back as indicated by the yellow box, the dino has the touch area below his front legs, also indicated with the yellow box.

KiddieAlarm is built with parents in mind. If your kid cannot manipulate any settings on the device it will bring you as a parent peace of mine.

That is why the button is totally disabled by default. You will have to turn it on in the settings of your device within the mobile application. The button is part of the manual power saving mode. Our manual explains how to set it up and use it!

But even when the button is enabled, your kid will never be able to use it to manipulate the settings. All someone can do with it is turn off or on the light of the dinosaur or giraffe, simply to save energy!

That’s actually pretty easy. From the list of KiddieAlarm’s you select your KiddieAlarm, next you either press the name of the KiddieAlarm (on top) or the settings wheel on the right-top which opens the device settings.

From the settings screen the first option you have is to change the name of your KiddieAlarm. You can use any letter, number and even emoji’s!

Do you experience any issue with your KiddieAlarm, the app or your account? Do you have any questions or do you want to make some suggestions? There is only one correct way to get in touch with us. That is by:

• sending an email to support@kiddiealarm.com
• Include in the email the serial number of your device(s) if applicable
• Include in the email the account (email address) with which you use the mobile app

Definitely! You can configure the KiddieAlarm to a black night color meaning the light will be out. The app indicates that clearly to you when configuring the KiddieAlarm. This way when waking up the KiddieAlarm will go to it’s configured color or rainbow, but the room is dark at night!

Yes you can. It does not really matter if you have wifi hotspot available on your holiday location or not, the manual explains you how to set it up on any holiday location using either a local WiFi hotspot or using your mobile phone’s hotspot.

We have extensively tested this and the KiddieAlarm comes out quite impressive. It does require only a weak WiFi signal to be able to connect. Even in a corner of a holiday bedroom with such poor WiFi connection that our mobiles all refused to connect to it the KiddieAlarm connected without any problem!

Yes you do. The app is compatible with most Android phones and iPhones and is available in the stores to download for free. You already purchased the nightlight, so you don’t need to pay extra for the app! However the app is used to setup the device (make it connect to internet) and to setup the sleep times for your kid.

There are minimum requirements for the apps to be able to be installed on your phone. They are available in the Technical Specifications.

Yes and no. For normal operation a WiFi signal is required at all times. However after setting up the device or after powering it up and letting it connect to a WiFi it can continue normal operations without being connected to the WiFi network.

When your KiddieAlarm is not connected to a Wifi:

• You will not be able to change the sleep times
• You will not be able to early go to bed or to early wake it up
• After a power outage the KiddieAlarm won’t be able to operate anymore

A little word on why the KiddieAlarm requires WiFi and why it’s best to keep it connected to WiFi as much as possible.

KiddieAlarm highly depends on the current time of the week in order to be able to correctly apply your sleeping schedules. We do need to know if it’s Sunday or Monday and the exact time today. To do so we use an internet connection (your WiFi) to get and use the current time (which is most accurate over WiFi).
If the KiddieAlarm looses WiFi connection we internally keep counting the time ourselves. So the KiddieAlarm can be without WiFi for a few minutes, or even a few hours.
However our counting is not as accurate and after a few hours we might be off for a few seconds, or worst case even a few minutes. That is why we advice you to put the KiddieAlarm in a spot where it has decent access to WiFi.

When taking your KiddieAlarm on holiday we have a holiday manual section that learns you how to setup your KiddieAlarm on holiday using either an available WiFi network or your phone’s hotspot.

While setting up your KiddieAlarm it will start flashing green while you are connecting it to your local Wifi network. This can take a few seconds but can also last for almost a minute before it can connect. It all depends on how far away you are from your Wifi network (how stable the connection is) and if you entered the correct password.

In case it starts flashing blue again after the Wifi connection was initiated it means that the connection to your Wifi network has failed. This can have a few causes:

• Your Wifi network signal is not strong enough and the KiddieAlarm cannot get a stable connection.
  Fix: The only way to fix this is to make sure you get a decent Wifi signal in the room where you want to install the KiddieAlarm. Don’t install it in another room just to get the Wifi signal to move it to a room without Wifi afterwards. This will take the device offline and you won’t be able to change it’s configuration anymore.
• The password of your Wifi network is not correctly entered within the application.
  Fix: Check in the installation wizard the password you have entered (or make sure you have not forgotten to enter it). If you are not sure it was correct you can either clear the field and re-enter it or you can use the show/hide password feature to reveal the entered password.

• Your Wifi network is unstable and disappeared during setup.
  Fix: In this situation we advice you to contact an IT professional who can help you in setting up or stabilising your Wifi network.

The general rule for connecting your KiddieAlarm to your Wifi is to check your Wifi connection on your mobile phone. If your mobile phone has a stable connection (even if the signal is low) to the same Wifi network, your KiddieAlarm should also be able to connect to that Wifi network.

That’s actually pretty easy. From the list of KiddieAlarm’s you select your KiddieAlarm, next you either press the name of the KiddieAlarm (on top) or the settings wheel on the right-top which opens the device settings.

From the settings screen the first option you have is to change the name of your KiddieAlarm. You can use any letter, number and even emoji’s!

This is an issue we have heard about before. It happens that you are setting your new KiddieAlarm with your home WiFi network. But for some unclear reason that does not seem to work.

The solution is actually simple. It seems that some ISP (Internet Service Providers) require a modem restart before KiddieAlarm can connect to the WiFi network. The root cause of this issue in unclear but it seems that some modems are not accepting connections from new devices until a soft reset!

Sleep-times are time blocks within which you expect your kid to sleep and stay in its bed/room or simply to stay quiet. During a sleep time the KiddieAlarm will display a fixed color (that you can set), during daytime it will be a different color or an animation that you can also choose yourself.

These sleep-times can be within the same day (eg. 13:00 to 15:00 for an afternoon nap) or across days (eg 19:00 to 08:00 for a good night of sleep).

KiddieAlarm allows you to configure the sleep times in 2 different modes:

1. Week and weekend mode
2. Day-by-day mode

There’s a section in our manual explaining all of this.

It is possible that you have the impression that your KiddieAlarm is broken because it’s not displaying any colors anymore.

However, most likely, it’s simply the manual power saving mode that is enabled and someone that accidentally (or not) touched the button.

1. Check the device status

First thing you need to do is check the KiddieAlarm application and check the status of your device.

If your KiddieAlarm has status 3 (the light bulb) then someone turned of the KiddieAlarm. See the picture below where the touch areas are located to turn on the KiddieAlarm again, simply by touching your giraffe or dino in the proper spot.

If your KiddieAlarm has status 4 (no WiFi) then we simply cannot know the detailed status, in that case it might still be manually turned off. So try to turn it on again by touching the touch area (see image below).

2. Check power

If your KiddieAlarm is showing status 4 (no WiFi) you should also check the power source. Make sure that the adapter is properly plugged into the wall outlet and properly attached to the KiddieAlarm and that the power adapter is still functioning. Also check that the wall plug you are using is still under power. You can always try a different wall plug just to be sure.

After you have reconnected power to your KiddieAlarm you should wait up to a minute before the KiddieAlarm reports back online. However you can always try the touch button already even when not yet reported online in the app. If power is restored the KiddieAlarm should resume proper functioning and the touch button should work (if enabled from the app).

3. Contact support

If turning on the device by touching the touch area does not work, and the device does not report to be offline, then there must be a different issue. We will be happy to support you after you contact us at support@kiddiealarm.com.

This is an issue we have heard about before. It happens that you are setting your new KiddieAlarm with your home WiFi network. But for some unclear reason that does not seem to work.

The solution is actually simple. It seems that some ISP (Internet Service Providers) require a modem restart before KiddieAlarm can connect to the WiFi network. The root cause of this issue in unclear but it seems that some modems are not accepting connections from new devices until a soft reset!

Do you experience any issue with your KiddieAlarm, the app or your account? Do you have any questions or do you want to make some suggestions? There is only one correct way to get in touch with us. That is by:

• sending an email to support@kiddiealarm.com
• Include in the email the serial number of your device(s) if applicable
• Include in the email the account (email address) with which you use the mobile app