FAQ

Yes you do. The app is compatible with most Android phones and iPhones and is available in the stores to download for free. You already purchased the nightlight, so you don’t need to pay extra for the app! However the app is used to setup the device (make it connect to internet) and to setup the sleep times for your kid.

There are minimum requirements for the apps to be able to be installed on your phone. They are available in the Technische specificaties.

No. KiddieAlarm needs a dedicated power source. With the night light we ship you a power adapter that you need to use to connect your KiddieAlarm to a wall outlet.

No. We ship a power adapter together with the KiddieAlarm, this is a 5V 1000mA adapter.
Using any other adapter might harm the KiddieAlarm and might cause it to not function properly. Using a non supplied adapter will always void your warranty immediately.

Yes and no. For normal operation a WiFi signal is required at all times. However after setting up the device or after powering it up and letting it connect to a WiFi it can continue normal operations without being connected to the WiFi network.

When your KiddieAlarm is not connected to a Wifi you won’t be able to operate it from anywhere you are, instead you will have to be close to the KiddieAlarm (as in the room next to the one where the KiddieAlarm is in).

A little word on why the KiddieAlarm requires WiFi and why it’s best to keep it connected to WiFi as much as possible.

KiddieAlarm highly depends on the current time of the week in order to be able to correctly apply your sleeping schedules. We do need to know if it’s Sunday or Monday and the exact time today. To do so we use an internet connection (your WiFi) to get and use the current time (which is most accurate over WiFi).
If the KiddieAlarm looses WiFi connection we internally keep counting the time ourselves. So the KiddieAlarm can be without WiFi for a few minutes, or even a few hours.
However our counting is not as accurate and after a few hours we might be off for a few seconds, or worst case even a few minutes. That is why we advice you to put the KiddieAlarm in a spot where it has decent access to WiFi.

Besides that we also keep developing/improving the software of the KiddieAlarm. This means that on a frequent base we put out updates for the KiddieAlarm devices. A device that is offline (not actively connected to any WiFi network) won’t be able to get it’s update. However when connected to a WiFi network the KiddieAlarm will auto-update itself with the latest software available!

When taking your KiddieAlarm on holiday we have a holiday manual section that learns you how to setup your KiddieAlarm on holiday using either an available WiFi network or your phone’s hotspot.

KiddieAlarm is a night light targeted at babies, toddlers and preschoolers. However young kids and even parents seem to like it. It’s based on sleep times, going to bed and getting out of bed.

For babies you can use it as a fixed light point that the baby can recognise as it’s safe heaven. Also when feeding the baby at night you can increase the brightness of the KiddieAlarm so you don’t have put on any light avoiding your baby to be fully awake which sometimes leads to babies not wanting to go to bed anymore in the middle of the night…

For toddlers the KiddieAlarm is often used as a sleep trainer. Learn when to go to bed and when they can get out and start playing.

For preschoolers you can start using it more freely. You can let them put out the light when they get up (using the manual power saving feature), or you can let them read for a while until the KiddieAlarm goes to sleep,… It’s up to you!

With KiddieAlarm we give you the possibility to configure it the way you as a parent want it to be configured! We try to remove all the boundaries other night lights have and put you in control!

The idea is to train your kid to go to bed and to stay in bed while the nightlight is asleep. Most kids love animals and by using them you attract their attention and you can make them believe that they need to stay in bed while the dinosaurs or giraffe is still asleep.

Caution: don’t use it scare your kid and still allow him to go to the toilet for instance!

Tip: Make sure you set the device to be already asleep when entering the bedroom, you can tell your kid to stay still to not wake up the dinosaur or giraffe. This will help you teaching him when it’s time for bed or when he can wake up or get out of bed.

KiddieAlarm is dynamic so how you use it is fully up to you as a parent!

Yes, your KiddieAlarm has exactly one button. But… It’s a touch button, so it’s hidden, and it’s not activated by default! We owe you an explanation here!

First things first, where is that button located? You can check the pictures below, the giraffe has touch area on his back as indicated by the yellow box, the dino has the touch area below his front legs, also indicated with the yellow box.

KiddieAlarm is built with parents in mind. If your kid cannot manipulate any settings on the device it will bring you as a parent peace of mine.

That is why the button is totally disabled by default. You will have to turn it on in the settings of your device within the mobile application. The button is part of the manual power saving mode. Our manual explains how to set it up and use it!

But even when the button is enabled, your kid will never be able to use it to manipulate the settings. All someone can do with it is turn off or on the light of the dinosaur or giraffe, simply to save energy!

That’s actually pretty easy. From the list of KiddieAlarm’s you select your KiddieAlarm, next you either press the name of the KiddieAlarm (on top) or the settings wheel on the right-top which opens the device settings.

From the settings screen the first option you have is to change the name of your KiddieAlarm. You can use any letter, number and even emoji’s!

Do you experience any issue with your KiddieAlarm, the app or your account? Do you have any questions or do you want to make some suggestions? There is only one correct way to get in touch with us. That is by:

• sending an email to support@kiddiealarm.com
• Include in the email the serial number of your device(s) if applicable
• Include in the email the account (email address) with which you use the mobile app

Zeker en vast! Je kan de KiddieAlarm configureren op een zwart nachtkleur wat betekent dat het licht dan uit gaat. De app geeft dit ook duidelijk aan bij het instellen van je KiddieAlarm. Op deze manier wanneer zal de KiddieAlarm bij het wakker worden zijn ingestelde kleur or regenboog effect tonen zodat het 's nacht donker is in de kamer!

Ja dat kan. Het maakt niet uit of je WiFi hotspot ter beschikking hebt of niet op je vakantie locatie, deze handleiding legt je uit hoe je hem kan gebruiken op elke vakantie locatie, gebruik makende van ofwel een locale WiFi hotspot of de hotspot van je telefoon.

Je kan hem zelfs zonder enige hotspot gebruiken, volledig offline. In dat geval moet je 'dicht' bij de KiddieAlarm zijn om hem te kunnen gebruiken (de status bekijken, de status veranderen, instellingen aanpassen,...). Alles is uitgelegd in de vakantie-sectie in de handleiding.

We hebben onze KiddieAlarm uitvoerig hierop getest met verbluffende resultaten. Zelfs al bij een zwak WiFi signaal kan hij verbinding maken. Zelfs in de uithoek van een slaapkamer met slecht WiFi-signaal, waar je smartphone dienst weigert, kan de KiddieAlarm zonder moeite verbinden op het netwerk!

Yes you do. The app is compatible with most Android phones and iPhones and is available in the stores to download for free. You already purchased the nightlight, so you don’t need to pay extra for the app! However the app is used to setup the device (make it connect to internet) and to setup the sleep times for your kid.

There are minimum requirements for the apps to be able to be installed on your phone. They are available in the Technische specificaties.

Yes and no. For normal operation a WiFi signal is required at all times. However after setting up the device or after powering it up and letting it connect to a WiFi it can continue normal operations without being connected to the WiFi network.

When your KiddieAlarm is not connected to a Wifi you won’t be able to operate it from anywhere you are, instead you will have to be close to the KiddieAlarm (as in the room next to the one where the KiddieAlarm is in).

A little word on why the KiddieAlarm requires WiFi and why it’s best to keep it connected to WiFi as much as possible.

KiddieAlarm highly depends on the current time of the week in order to be able to correctly apply your sleeping schedules. We do need to know if it’s Sunday or Monday and the exact time today. To do so we use an internet connection (your WiFi) to get and use the current time (which is most accurate over WiFi).
If the KiddieAlarm looses WiFi connection we internally keep counting the time ourselves. So the KiddieAlarm can be without WiFi for a few minutes, or even a few hours.
However our counting is not as accurate and after a few hours we might be off for a few seconds, or worst case even a few minutes. That is why we advice you to put the KiddieAlarm in a spot where it has decent access to WiFi.

Besides that we also keep developing/improving the software of the KiddieAlarm. This means that on a frequent base we put out updates for the KiddieAlarm devices. A device that is offline (not actively connected to any WiFi network) won’t be able to get it’s update. However when connected to a WiFi network the KiddieAlarm will auto-update itself with the latest software available!

When taking your KiddieAlarm on holiday we have a holiday manual section that learns you how to setup your KiddieAlarm on holiday using either an available WiFi network or your phone’s hotspot.

While setting up your KiddieAlarm it will start flashing green while you are connecting it to your local Wifi network. This can take a few seconds but can also last for almost a minute before it can connect. It all depends on how far away you are from your Wifi network (how stable the connection is) and if you entered the correct password.

In case it starts flashing blue again after the Wifi connection was initiated it means that the connection to your Wifi network has failed. This can have a several causes. Please evaluate each of them carefully, preferable top-bottom.

• Your Wifi network signal is not strong enough and the KiddieAlarm cannot get a stable connection.
  Fix: The only way to fix this is to make sure you get a decent Wifi signal in the room where you want to install the KiddieAlarm. Don’t install it in another room just to get the Wifi signal to move it to a room without tWifi afterwards. This will take the device offline and you won’t be able to change it’s configuration anymore. The general rule for connecting your KiddieAlarm to your Wifi is to check your Wifi connection on your mobile phone. If your mobile phone has a stable connection (even if the signal is low) to the same Wifi network, your KiddieAlarm should also be able to connect to that Wifi network.
• The password of your Wifi network is not correctly entered within the application.
  Fix: Check in the installation wizard the password you have entered (or make sure you have not forgotten to enter it). If you are not sure it was correct you can either clear the field and re-enter it or you can use the show/hide password feature to reveal the entered password.

• Your Wifi network is unstable and disappeared during setup.
  Fix: In this situation we advice you to contact an IT professional who can help you in setting up or stabilising your Wifi network.
• Only 2.4Ghz networks are allowed. Often your ISP/modem/router offers you 2 networks. In their name you would see something like 5ghz of 2.4ghz (or something similar).
  Fix: make sure you enter the 2.4ghz network name and password. Otherwise pleas validate in your modem or router settings that 2.4ghz networks have been enabled.
• KiddieAlarm supports only WiFi 4 (802.11 b/g/n). However more modern modems and routers often offer you WiFi 5 (802.11 ac) or WiFi 6 (802.11 ax). All routers and modems offer backwards compatibility, however they sometimes tend to only enable/allow the latest technology (WiFi 6).
  Fix: This highly depends from your modem or router but you should check if there is an option called Smart Connect (or something named similar). Most of them have this feature, if so you should enable it.
  If that does not help or the option is not available it could also help to search for an option to either Enable WiFi 4 (802.11 b/g/n)or for options to disable WiFi 5 (802.11 ac) of WiFi 6 (802.11 ax).

That’s actually pretty easy. From the list of KiddieAlarm’s you select your KiddieAlarm, next you either press the name of the KiddieAlarm (on top) or the settings wheel on the right-top which opens the device settings.

From the settings screen the first option you have is to change the name of your KiddieAlarm. You can use any letter, number and even emoji’s!

Dit probleem hebben we reeds een aantal keren gehoord. Het gebeurt dat bij het instellen van je nieuwe KiddieAlarm hij niet op je WiFi netwerk geraakt. Voor een tot nu toe nog onduidelijke reden lukt dat soms niet.

De oplossing is eigenlijk heel simpel. Het ziet er naar uit dat sommige modems moeten herstart worden vooraleer je KiddieAlarm kan verbinden met het WiFi netwerk. De oorzaak is niet helemaal duidelijk maar het ziet er naar uit dat sommige modems tijdelijk geen nieuwe toestellen accepteren op hun netwerk tot wanneer ze een keer herstart worden.

Het antwoord is eenvoudig: nee! KiddieAlarm heeft WiFi nodig om voor de eerste keer de setup te doen. En we raden ook aan om hem nadien verbonden te houden met je WiFi netwerk zodat hij makkelijker te bedienen is en automatisch software updates kan installeren. Maar hij genereert nooit WiFi signalen en straalt dus niets uit! Integendeel, hij gebruikt enkel de WiFi signalen die reeds in je huis aanwezig zijn.

Indien je de WiFi/radio signalen in je huis wenst te limiteren helpt het niet om je KiddieAlarm uit te zetten. In plaats daarvan zet je je WiFi/internet modem, router of access points uit. Deze zijn degene die WiFi signalen uitstralen.

KiddieAlarm kan perfect overweg met een verlies van WiFi netwerk. Dit betekent dat wanneer je je WiFi netwerk thuis uitschakelt tijdens de nacht om het aantal stralen te limiteren in je huis dat KiddieAlarm perfect zal verder werken net zoals wanneer WiFi wel beschikbaar was. En van zodra je je WiFi terug aanzet zal KiddieAlarm dit oppikken en terug online werken.

Nee! KiddieAlarm is geen speelgoed en dat willen we op geen enkele manier zijn! KiddieAlarm is een electronisch toestel en enkel gekeurd als nachtlamp! We raden ten strengste aan het buiten het bereik van de kinderen te houden opdat ze er niet mee beginnen te spelen, het niet in hun mond steken en het niet meenemen in bed! KiddieAlarm is ten allen tijden verbonden met een stroomkabel dus er is steeds risico op electrische schokken wanneer je je kind ermee laat spelen!

Nee! KiddieAlarm is geen speelgoed en dat willen we op geen enkele manier zijn! KiddieAlarm is een electronisch toestel en enkel gekeurd als nachtlamp! We raden ten strengste aan het buiten het bereik van de kinderen te houden! KiddieAlarm is ten allen tijden verbonden met een stroomkabel dus er is steeds risico op electrische schokken voor je kind en het meenemen in bed verhoogt de kans op een brand significant!

Sleep-times are time blocks within which you expect your kid to sleep and stay in its bed/room or simply to stay quiet. During a sleep time the KiddieAlarm will display a fixed color (that you can set), during daytime it will be a different color or an animation that you can also choose yourself.

These sleep-times can be within the same day (eg. 13:00 to 15:00 for an afternoon nap) or across days (eg 19:00 to 08:00 for a good night of sleep).

KiddieAlarm allows you to configure the sleep times in 2 different modes:

1. Week and weekend mode
2. Day-by-day mode

There’s a section in our manual explaining all of this.

While setting up your KiddieAlarm it will start flashing green while you are connecting it to your local Wifi network. This can take a few seconds but can also last for almost a minute before it can connect. It all depends on how far away you are from your Wifi network (how stable the connection is) and if you entered the correct password.

In case it starts flashing blue again after the Wifi connection was initiated it means that the connection to your Wifi network has failed. This can have a several causes. Please evaluate each of them carefully, preferable top-bottom.

• Your Wifi network signal is not strong enough and the KiddieAlarm cannot get a stable connection.
  Fix: The only way to fix this is to make sure you get a decent Wifi signal in the room where you want to install the KiddieAlarm. Don’t install it in another room just to get the Wifi signal to move it to a room without tWifi afterwards. This will take the device offline and you won’t be able to change it’s configuration anymore. The general rule for connecting your KiddieAlarm to your Wifi is to check your Wifi connection on your mobile phone. If your mobile phone has a stable connection (even if the signal is low) to the same Wifi network, your KiddieAlarm should also be able to connect to that Wifi network.
• The password of your Wifi network is not correctly entered within the application.
  Fix: Check in the installation wizard the password you have entered (or make sure you have not forgotten to enter it). If you are not sure it was correct you can either clear the field and re-enter it or you can use the show/hide password feature to reveal the entered password.

• Your Wifi network is unstable and disappeared during setup.
  Fix: In this situation we advice you to contact an IT professional who can help you in setting up or stabilising your Wifi network.
• Only 2.4Ghz networks are allowed. Often your ISP/modem/router offers you 2 networks. In their name you would see something like 5ghz of 2.4ghz (or something similar).
  Fix: make sure you enter the 2.4ghz network name and password. Otherwise pleas validate in your modem or router settings that 2.4ghz networks have been enabled.
• KiddieAlarm supports only WiFi 4 (802.11 b/g/n). However more modern modems and routers often offer you WiFi 5 (802.11 ac) or WiFi 6 (802.11 ax). All routers and modems offer backwards compatibility, however they sometimes tend to only enable/allow the latest technology (WiFi 6).
  Fix: This highly depends from your modem or router but you should check if there is an option called Smart Connect (or something named similar). Most of them have this feature, if so you should enable it.
  If that does not help or the option is not available it could also help to search for an option to either Enable WiFi 4 (802.11 b/g/n)or for options to disable WiFi 5 (802.11 ac) of WiFi 6 (802.11 ax).

It is possible that you have the impression that your KiddieAlarm is broken because it’s not displaying any colors anymore.

However, most likely, it’s simply the manual power saving mode that is enabled and someone that accidentally (or not) touched the button.

1. Check the device status

First thing you need to do is check the KiddieAlarm application and check the status of your device.

If your KiddieAlarm has status 3 (the light bulb) then someone turned of the KiddieAlarm. See the picture below where the touch areas are located to turn on the KiddieAlarm again, simply by touching your giraffe or dino in the proper spot.

If your KiddieAlarm has status 4 (no WiFi) then we simply cannot know the detailed status, in that case it might still be manually turned off. So try to turn it on again by touching the touch area (see image below).

2. Check power

If your KiddieAlarm is showing status 4 (no WiFi) you should also check the power source. Make sure that the adapter is properly plugged into the wall outlet and properly attached to the KiddieAlarm and that the power adapter is still functioning. Also check that the wall plug you are using is still under power. You can always try a different wall plug just to be sure.

After you have reconnected power to your KiddieAlarm you should wait up to a minute before the KiddieAlarm reports back online. However you can always try the touch button already even when not yet reported online in the app. If power is restored the KiddieAlarm should resume proper functioning and the touch button should work (if enabled from the app).

3. Contact support

If turning on the device by touching the touch area does not work, and the device does not report to be offline, then there must be a different issue. We will be happy to support you after you contact us at support@kiddiealarm.com.

Dit probleem hebben we reeds een aantal keren gehoord. Het gebeurt dat bij het instellen van je nieuwe KiddieAlarm hij niet op je WiFi netwerk geraakt. Voor een tot nu toe nog onduidelijke reden lukt dat soms niet.

De oplossing is eigenlijk heel simpel. Het ziet er naar uit dat sommige modems moeten herstart worden vooraleer je KiddieAlarm kan verbinden met het WiFi netwerk. De oorzaak is niet helemaal duidelijk maar het ziet er naar uit dat sommige modems tijdelijk geen nieuwe toestellen accepteren op hun netwerk tot wanneer ze een keer herstart worden.

Do you experience any issue with your KiddieAlarm, the app or your account? Do you have any questions or do you want to make some suggestions? There is only one correct way to get in touch with us. That is by:

• sending an email to support@kiddiealarm.com
• Include in the email the serial number of your device(s) if applicable
• Include in the email the account (email address) with which you use the mobile app