This is an issue we have heard about before. It happens that you are setting your new KiddieAlarm with your home WiFi network. But for some unclear reason that does not seem to work.

The solution is actually simple. It seems that some ISP (Internet Service Providers) require a modem restart before KiddieAlarm can connect to the WiFi network. The root cause of this issue in unclear but it seems that some modems are not accepting connections from new devices until a soft reset!